Refund & Return Policy

Last updated: April 8, 2026

 

At Willoria, we strive to provide high-quality cinematic indie pop and artful merchandise. Because our products include both instant digital downloads and custom-printed physical goods, our refund policies differ by product type.

 

1. Digital Downloads (Music)

Due to the non-tangible, irrevocable nature of digital content, all sales of digital music are final.

Once the download link has been generated or the file has been accessed, we cannot offer a refund or exchange. However, we will make exceptions in the following cases:

  • Duplicate Purchase: If you accidentally purchased the same digital item twice, contact us within 48 hours for a refund of the duplicate charge.
  • Technical Issues: If a file is corrupted or does not play correctly, please contact us. We will first attempt to provide a working replacement file. If the issue cannot be resolved, a refund may be issued.

2. Physical Merchandise

(Powered by Printful)
Our physical merchandise (apparel, posters, etc.) is made to order specifically for you through our partner, Printful. Because these items are custom-printed, we do not keep a physical inventory for exchanges.

Returns for Damage or Defects
If your item arrives damaged or has a manufacturing defect, we will happily provide a replacement at no cost to you.

  • Timeframe: You must submit a claim within 30 days of the product being received.
  • Process: Please email hello@willoriamusic.com with your order number and clear photos of the damage or defect. We will coordinate with Printful to get a replacement sent to you immediately.


Buyer’s Remorse & Size Exchanges
Because every item is custom-made once an order is placed, we do not offer refunds or exchanges for:

  • Change of Mind: We cannot accept returns if you no longer want the item.
  • Incorrect Size: Please consult the size charts provided on each product page before ordering, as we cannot offer exchanges for different sizes.
  • Incorrect Address: If an order is returned to the fulfillment center due to an incorrect address provided by the customer, you will be responsible for the reshipping costs.

3. Lost Packages

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. We will work with the carrier and Printful to investigate. If the package is confirmed lost, we will send a replacement at no additional cost.

 

4. Refund Processing

If a refund is approved (for digital duplicates or verified physical defects where a replacement is unavailable):

  • Refunds are issued to the original payment method via Stripe.
  • Please allow 5–10 business days for the credit to appear on your statement.

5. Contact Us

For any questions regarding your order or to initiate a claim, please reach out to our team:

Willoria LLC Blaine, Washington, USA
Email: hello@willoriamusic.com